Privacy Policy - Ankura Hospitals

• Centres under Ankura Medical and Research Centre Pvt. Ltd.:
  
  
  • Kompally
    
    
  • Attapur
    
    
  • Uppal
    
    
  • AS Rao Nagar
    
    
  • Madinaguda
    
    
  • Bhubaneswar
    
    
  • Khammam
    
    
  • Banjara Hills
    
    
  • KPHB
    
    
• Centres under Ankura Hospitals LB Nagar Pvt. Ltd.:
  
  
  • LB Nagar
    
    
• Centres under Ankura Institute of Medical Sciences Pvt. Ltd.:
  
  
  • Vijayawada
    
    
• Centres under Ankura Tirupati Hospitals Pvt. Ltd.:
  
  
  • Tirupati
    
    
• Centres under Ankura Hospitals Gachibowli Pvt. Ltd.:
  
  
  • Gachibowli
    
    
• Centres under Ankura Hospitals Pune Pvt. Ltd.:
  
  
  • Pune
    
    

• Account Information: When you register for an account on Ankura, we collect personal information such as your name, phone number, username, password, and other identifying details necessary for account creation.
  
  
• Contact Information: We collect contact details, including email addresses and phone numbers, to facilitate communication and notifications.
  
  
• Appointment Details: Information related to your scheduled appointments, including the type of appointment (in-person or teleconsultation), appointment history, and visit records, is stored and managed within the app.
  
  

• Medical Records: Ankura allows for the secure storage and management of patient health information, including medical histories, ongoing treatments, medications, and investigation results.
  
  
• Teleconsultation Data: For teleconsultation appointments, the app may collect data from video or audio interactions between healthcare providers and patients to ensure continuity of care and accurate record-keeping.
  
  

• Device Information: We may collect information about the devices used to access Ankura, including the device type, operating system, and IP address.
  
  
• Usage Data: The app collects data on how users interact with its features, including login times, navigation paths, and time spent on various sections of the app. This helps us improve user experience and app functionality.
  
  

• Appointment Management: The app uses your information to schedule, update, and track patient appointments, ensuring seamless coordination between patients and healthcare providers.
  
  
• Health Record Management: Personal and medical information is used to create and maintain accurate and comprehensive health records, facilitating better diagnosis and treatment.
  
  
• Teleconsultation: For teleconsultation services, Ankura ensures that all relevant health information is accessible to healthcare providers during the consultation.
  
  

• User Experience: Usage data and device information help us improve Ankura’s functionality, ensuring it is user-friendly and responsive to the needs of healthcare professionals and patients.
  
  
• Communication: Contact information is used to send notifications, reminders, and updates related to appointments, treatments, and app features.
  
  

• Data Protection: We implement advanced security measures to protect the personal and medical information stored in Ankura. This includes encryption, secure login protocols, and regular security audits.
  
  
• Compliance with Laws: Ankura complies with applicable healthcare regulations and privacy laws, ensuring that patient information is handled with the utmost confidentiality and care.
  
  

• Aggregated Data: We may use anonymized and aggregated data for research, analytics, and to improve Ankura’s services. This data is not personally identifiable and is used to identify trends, monitor app performance, and enhance our healthcare solutions.
  
  

• Collaboration: To ensure coordinated care, your health information may be shared with authorized healthcare providers within the Ankura Medical & Research Centre Private Limited. This allows for seamless communication and collaboration on your treatment and care.
  
  

• Service Integration: We may engage third-party service providers to assist with the operation and maintenance of Ankura. These providers may have access to certain personal information but are obligated to protect it and use it only for the purposes for which it was disclosed.
  
  

• Compliance with Laws: We may disclose your information if required by law, court order, or other legal processes, or if we believe such action is necessary to comply with legal obligations or protect the rights, property, or safety of our users or others.
  
  

• Explicit Consent: In certain cases, we may share your information with third parties when we have your explicit consent to do so. This may include sharing health data with other healthcare providers outside of the Ankura network, as directed by you.
  
  

• All data transmitted through Ankura is encrypted using industry-standard encryption protocols to protect it from unauthorized access.
  
  

• The app supports secure login methods, including phone number verification and username/password authentication, to ensure that only authorized users have access to their accounts.
  
  

• We enforce strict access controls, ensuring that only authorized personnel can access sensitive health information. This includes role-based access, where different levels of access are granted based on the user’s role within the healthcare system.
  
  

• Ankura undergoes regular security audits to identify and address potential vulnerabilities, ensuring that your data remains secure over time.
  
  

• Medical and appointment records are retained for the duration of your use of Ankura and for any additional period required by law or medical regulations.
  
  

• Account details, including contact information, are retained until you request account deletion or the account becomes inactive for an extended period.
  
  

• You have the right to access your personal and health information stored in Ankura and to request corrections if any information is inaccurate or incomplete.
  
  

• You have the right to request a copy of your personal and health data in a structured, commonly used format, and to transfer this data to another service provider of your choice.
  
  

• You have the right to request the deletion of your personal and health information from Ankura, subject to legal and regulatory requirements that may necessitate the retention of certain data.
  
  

• You have the right to object to the processing of your personal and health information for certain purposes, including direct marketing or automated decision-making.
  
  

• Email: appsupport@ankurahospital.com
  
  
• Phone: +91 9053108108
  
  
• Address: Ankura Medical & Research Center Pvt Ltd (Ankura), PLOT NO 55 and 56, PHASE-VII, KPHB COLONY, KUKATPALLY, Medchal Malkajgiri, Telangana, 500072.